Randy Sparks is Director of the Office of Technology Services at Lone Star College - Tomball in Tomball, TX, and is responsible for leading the team that provides operational support to the campus. He is also a member of the System-wide Technology Strategic Planning committee. Randy’s expertise is in IT Operations and development of processes for customer services related to technology. Randy has over 15 years of presentation experience. He has over 10 years of IT management experience and 8 years of collaborative process building experience. Lone Star College is one of the fastest growing community colleges in the nation, and has more than 90,000 students.