Soft Skills are Really Hard: Strategies for Managing Technical Service Staff | UBTech Conference

Soft Skills are Really Hard: Strategies for Managing Technical Service Staff

This session is presented by CCUMC.

Three institution managers of media, library, and information technology service departments share strategies for managing performance issues with service staff members. Panelists will discuss realistic situations that can occur in a service department and share some strategies for having difficult conversations and disciplinary actions. A moderator will present a supervisory situation, and then toss it to the panel to answer with how they might each address it.

The session goals for participants include:

  • Gaining additional perspectives to manage conflicts in a positive manner with successful results
  • Understanding the differences between institutional policy and department practice
  • Understanding their roles as managers of people; and not just services
  • Sharing of active voice dialog examples to address a performance problems
  • Understanding resources that may be necessary to utilize when situations are outside of a manager’s jurisdiction

Session Details

Speaker(s): 

Focus: 

  • CCUMC / Policy & Practice

Target Audience: 

Strategic

Session Type: 

Break-out

Session Format: 

Regular session

Conference Year: 

  • 2017